We offer a return policy for all products. Items that are engraved or custom-designed cannot be returned unless the manufacturer's fault is discovered on their part.
- Buyers have to return items within 30 days of receipt of the purchase. It is the responsibility of the buyer to ensure that any goods returned are received in good condition.
- Please make sure that all bags, tags and labels are remain intact and not damaged.
- To speed up processing and speed up your refund/exchange Make sure that the items returned are clean of hair and odor and are wrapped as neatly as is possible and are packaged in a secure, protected packaging.
- We take every effort to ensure that the products arrive in good condition. We'd be delighted to have returning the favor.
Our Mistakes Unfortunately , mistakes can happen at times. If it's our fault or the supplier's error we'll be sure to rectify it at our cost. Contact us as quickly as you can after receiving your purchase and finding out the error, and we'll work out the best method to address the issue. If you have to exchange or return something due to the error we'll also pay for shipping costs.
Your Mistakes If the error was not your fault, then we'll do everything we can to assist you get it right. (Remember that we're looking for satisfied customers!) However, there are limitations according to what you have ordered. Our products are divided into three categories namely special-order, custom-order and clearance. Be sure to read the categories below for the specific return/exchange policies namely special-order, custom-order and clearance. Be sure to read the categories below for the specific return/exchange policies.